Friends & You

an internal, cross platform app for employees of Telefónica Germany to improve customer service

„You are working with o2, right? I have a question/concern…” – Many employees have been asked already for help by friends or relatives, when they have questions about the products and contracts of their employer. Of course one wants to help, but often does not have the solution at hand or the access to the needed information is cumbersome.

Now every employee is able to help, using the Friends & You application.

registration mechanism ensures that request are only sent by employees

To enable a broad range of employees to help improving customer service, the application is available on Android, iOS and Windows Phone 8.x

  • simple but effective tool to improve customer service
  • expandable with more features
  • increases employee commitment